Medical records, without the runaround.
Codes Health retrieves, reviews, and organizes medical records for personal injury firms, so your team can build complete case files with less follow-up and fewer delays.
Record retrieval shouldn't slow down your cases.
Slow Retrieval
Waiting on providers can stall case review, demands, and resolution.
Missing Records
Gaps in treatment records can leave an incomplete picture of the case.
Poor Visibility
Teams can lose track of what's received, pending, or still outstanding.
Manual Follow-Up
Repeated calls and emails take valuable time away from active casework.
Less time chasing records. More time moving cases forward.
Retrieval
Get the records, skip the runaround.
Codes handles provider outreach, authorizations, follow-ups, and retrieval so your team can spend less time chasing records and more time moving cases forward.
Review & Analysis
See the medical story faster.
Records are organized chronologically and analyzed to surface important treatment details, giving your team a clearer picture of the case.
Missing Record Review
Find the gaps before they become delays.
Codes identifies missing visits, treatment, and documentation, then helps retrieve what's missing before it holds up the case.
process
How it works
Every request starts with the right provider, release method, and retrieval path.
01
Request
Every request starts with the right provider, release method, and retrieval path.
02
Retrieve
Requests move forward through automated and human follow-up.
03
Review
Records are checked, organized, and reviewed for missing information.
04
Deliver
Case-ready records arrive complete, organized, and easy to act on.
outcomes
What improves after using Codes Health
- Faster Records
- More Complete Files
- Full Request Visibility
Trusted by firms handling high-volume caseloads.
Daly & Black traded "helter skelter" for a system
1
vendor for every record request
100%
of requests tracked in one dashboard
0
follow-up calls from case managers
RF Injury Law cut overhead and gets results daily
1
full-time records role, now redeployed
5+
hours a week once spent chasing a vendor
2
radiology facilities, next-day films for trial
Why should I request records with Codes?
Switching to Codes means faster, complete records without the extra work for your team. With a 15-day average turnaround, completeness of records, and usage-based pricing, you get unprecedented results as a firm.
We operate as an extension of your firm, taking full ownership of every request from submission to delivery. No more chasing providers or adding work to your team's plate.
One thing our customers consistently value is our support. With dedicated contacts across Operations, Customer Experience, and Growth, you'll always have a real person to turn to who knows your firm and is accountable for getting the job done.
How fast do we get records back?
12 to 15 days on average, with 100% completeness. Our team knows how to navigate each provider's unique processes and follows up relentlessly to get your records faster. But speed means nothing if the records are incomplete. We have humans and AI verifying every file before delivery, so your team can move cases forward without chasing missing records.
What records can you retrieve?
We retrieve records from virtually every type of healthcare provider across all 50 states, including hospitals, private practices, imaging centers, urgent care facilities, physical therapy clinics, behavioral health providers, and EMS.
Beyond medical records, we retrieve billing records, radiology imaging, itemized bills, and other case-related documentation your firm needs.
And when a case requires something outside the ordinary, we go the extra mile. From police departments and correctional facilities to schools and other institutions, our team knows how to navigate complex requests and track down hard-to-obtain records.
How long does it take to get started?
Most firms get going within 24 hours from deciding to use Codes Health. Our team helps you get set up, walks you through the request process, and gets you ready to submit your first request.
Does it work with our case management system?
Codes Health integrates with Filevine and SmartAdvocate, allowing your firm to request records directly from the tools you already use. On another case management system? No problem. You can still outsource your entire retrieval process to Codes and submit and track every request through our platform. More integrations are on the way.
Is it HIPAA compliant?
Yes. Codes Health is HIPAA compliant. We handle sensitive medical information with the security and privacy controls required for protected health information. Security and data privacy is foundational to who we are as a company.
get the records. build the case.
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